Privacy Policy

Last updated: May 23, 2026

Hotelly ("we", "us", or "our") operates the Hotelly mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and profile photo (if provided).

Authentication Data: If you sign in via Google or Apple, we receive a limited profile from the provider (name, email). We do not store your social account passwords.

Usage Data: We collect information about how you interact with the app, including service requests, messages, and timestamps.

Device Information: We may collect device type, operating system version, and push notification tokens to deliver notifications.

2. How We Use Your Information

• To provide and maintain the Hotelly service
• To process and track service requests between guests and hotel staff
• To send push notifications about request status updates
• To communicate with you about your account or the service
• To improve the app and develop new features
• To detect and prevent fraud or abuse

3. Information Sharing

We do not sell your personal information. We may share data in the following circumstances:

• With hotel staff: Your service requests and relevant profile information are shared with hotel personnel to fulfill your requests.
• Service providers: We use third-party services (e.g., cloud hosting, push notifications) that process data on our behalf.
• Legal requirements: We may disclose information if required by law or to protect our rights and safety.

4. Data Storage and Security

Your data is stored on secure servers hosted in the European Union (Frankfurt, Germany). We use industry-standard encryption (TLS/SSL) for data in transit and follow best practices for data at rest.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

7. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will delete it promptly.

8. Third-Party Services

The app may use the following third-party services:

• Google Sign-In (authentication)
• Apple Sign-In (authentication)
• Firebase Cloud Messaging (push notifications)
• Google Maps (location features)

Each service operates under its own privacy policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app or via email.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: support@deskbell.app

Website: deskbell.app/support